Configure the UM Mailbox Policy
With
the creation of the UM dial plan, you also have a UM mailbox policy
created and associated with that plan. You can create new policies, or
you can configure the one you already have created.
To create a new policy, perform the following:
1. | Open the EMC.
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2. | From the Navigation Tree, expand the Organization Configuration work center and click Unified Messaging.
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3. | Select UM Mailbox Policies to see the policies that currently exist.
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4. | From the Actions pane, select New UM Mailbox Policy to open the wizard.
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5. | Provide a name for the policy.
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6. | Then click Browse and locate the dial plan to associate the policy with.
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7. | Click New.
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8. | When complete, click Finish.
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After
you have the policy created, you want to access the properties of the
policy to make adjustments. To do this, select the policy and from the
Actions pane select Properties.
There
are four tabs to work with (General, Message Text, PIN Policies, and
Dialing Restrictions). The following four sections give a brief
description of each tab:
General
Here
you can alter the name of the policy and see the associated dial plan.
You can also configure the maximum greeting duration (minutes) with the
default set to 5 (and valid ranges being 1 to 10). This will determine
the number of minutes that users have to record their greeting.
You
also have a checkbox selected by default to allow missed call
notifications. A missed call notification is an email sent to the user
if the user didn’t answer an incoming call. If a user misses a call,
she receives the voicemail a person leaves (if the person leaves one),
and she receives an email that lets her know she missed a call.
Sometimes this is thought to be unnecessary, so you can create a policy
that turns it off for those users who don’t want it.
Message Text
This enables the administrator to configure text to coincide with various events. In Figure 1,
notice that you can include the fax identity at the top. When a
sender’s fax machine sends a message, he will receive this text in
return to identify the receiving system.
Some of the other messages you can configure include the following:
Text Sent When a UM Mailbox Is Enabled
Text Sent When a PIN Is Reset
Text Included With a Voice Message
Text Included With a Fax Message
PIN Policies
PIN policies are for users who access their Inbox through the telephone. You can configure settings like the ones listed in Table 1.
Table 1. PIN Policy Configuration Settings
| Setting | Default |
|---|
| Minimum PIN length | 6 |
| (Checkbox) PIN lifetime (days) | 60 |
| Number of previous PINs to disallow | 5 |
| Failed Logons |
|
| Number of incorrect PIN entries before PIN is automatically reset | 5 |
| Number of incorrect PIN entries before UM mailbox is locked out | 15 |
Dialing Restrictions
These
settings have two checkboxes at the top that are enabled by default:
Allow Calls to Users Within the Same Dial Plan and Allow Calls to
Extensions.
Beyond
that, you have the ability to add allowed incountry/region rule groups
from the dial plan and allowed international rule groups from the dial
plan. So, when we created
the dial plan and configured the dialing rule groups from there, those
are the rule groups we see when creating our policies and choosing the
restrictions for the policies.
